FAQ

Where are orders shipped from? side_menu

All orders are shipped from our Korea fulfillment center and delivered domestically after customs clearance.

Is a personal customs clearance code required? side_menu

Yes. For international shipments, a personal customs clearance code is required.
Orders may be delayed or returned if it is not provided.

How long does delivery take? side_menu

Delivery typically takes 3–7 days after shipment.
(Delivery time may vary depending on customs and logistics conditions.)

My delivery is delayed. side_menu

Delivery may be delayed due to customs or logistics conditions.
If the delay persists, please contact us through the chat icon on the bottom right.